IPTVNok Refund & Returns Policy
1. Refund Eligibility
Since IPTVNok.com sells digital IPTV subscriptions, all sales are final except under the following conditions:
✅ 7-Day Money-Back Guarantee – If our service does not work as described (e.g., persistent buffering, incorrect channels, or activation failure), you may request a refund within 7 days of purchase.
❌ Non-Refundable Cases:
- Change of mind after purchase
- Failure to meet device/system requirements
- Issues caused by user-side problems (slow internet, VPN blocks, incorrect setup)
- Subscription shared or resold against our terms
2. How to Request a Refund
- Email us at [email protected] within 7 days of purchase.
- Include:
- Your order number
- Reason for refund + proof (e.g., error screenshots)
- We’ll respond within 48 hours to process or troubleshoot.
Approved refunds will be issued to the original payment method within 5-10 business days.
3. Service Suspension & Cancellations
- Active subscriptions cannot be paused or partially refunded.
- Lifetime plans are non-refundable after 7 days.
- To cancel auto-renewal, email us before your billing date.
4. Contact Us
For refund requests or questions:
📧 Email: [email protected]
💬 Live Chat: Available 24/7 on our website